Job Description

Job Title: Telecom Engineer (Cisco)- L3 Location: Bethpage, NY or Plano, TX -(Day-1 Onsite) Duration: Fulltime Job Description :

• 6-12 years of experience in Cisco UCCE environments, with expertise in ICM scripting.
• Solid understanding of SIP protocol, VoIP architecture, and end-to-end call flows.
• Proficiency with Cisco CUCM and Cisco Voice Gateways.
• Experience with Cisco CVP and Finesse agent desktop.
• bility to analyze logs and troubleshoot issues across the full contact center stack.
• Experience in supporting enterprise-level, high-availability telephony environments.

Familiarity with CCaaS platforms (e.g., e.g., Google CCAI ,Genesys Cloud). Knowledge of CRM integration and REST API-based call flow enhancements. Cisco certifications such as CCNP Collaboration or UCCE Specialist. Experience with CUIC reporting, Live Data, and real-time dashboards. Roles & Responsibilities Develop and maintain ICM call routing scripts to support business needs and customer experience goals. Analyze and troubleshoot SIP call flows, signaling, and media-related issues. Configure and manage Cisco Unified Communications Manager (CUCM), including dial plans, route patterns, and device configuration. Support and maintain Cisco Voice Gateways (CUBE, SIP). Work across teams to ensure smooth integration of UCCE, CVP, CUCM, Finesse, and third-party platforms. Participate in solution design, capacity planning, testing, deployment, and upgrades. Document system configurations, call flows, and technical procedures in line with enterprise standards. Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company. Diverse Lynx

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Full time,

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