Job Description

Job Summary: We are seeking a skilled and detail-oriented Telecom Engineer to design, implement, and maintain telecommunications systems and infrastructure. You will work with cross-functional teams to ensure seamless voice and video communication services. The ideal candidate has strong technical knowledge of telecom protocols, systems (e.g., VoIP, SIP, MPLS), and hands-on experience with telecom hardware and diagnostic tools specific to telecommunications. Duties and Responsibilities: Design, deploy, and optimize telecom systems including PBX, VoIP, LAN/WAN, fiber. Monitor network performance and troubleshoot issues related to call quality, signal integrity, or connectivity. Configure and maintain telecom hardware, switches, gateways, and multiplexers. Collaborate with vendors, service providers, and internal teams to ensure efficient telecom operations. Maintain detailed documentation of system configurations, updates, and procedures. Ensure compliance with telecom regulations and company security standards. Provide technical support and training for users and internal teams. Conduct regular capacity planning and recommend infrastructure upgrades. Education and Experience: Bachelor's degree in Telecommunications, Electrical Engineering, Computer Science, or a related field. [2-5+] years of experience in telecommunications or network engineering. Strong knowledge of telephony systems (e.g., VoIP, SIP, PBX, PRI). Experience with telecom monitoring tools and diagnostic utilities. Familiarity with industry protocols, such as TCP/IP. Excellent analytical and problem-solving skills. Strong communication and teamwork abilities. Relevant industry certifications are a plus. Knowledge, Skills and Abilities: Experience with cloud-based communication platforms (e.g., Zoom Phone, Microsoft Teams Voice). Hands-on knowledge of fiber optic and wireless transmission systems. Experience with telecom billing and CRM systems. Work Environment: The noise level in the work environment is usually moderate as the employee works in an office setting, at an individual workstation, using telephone and computer Physical Demands: Must be able to remain in a stationary position for most of the day Constantly operates a computer and other office productivity machinery, such as a printer/copy machine This position needs to occasionally move about inside the office The person in this position frequently communicates via telephone Avenu Summary: With the backing of four decades of public sector expertise and corporate capability, Avenu has successfully supported government services. Avenu was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States. Avenu is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Avenu offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more. Avenu offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment. Avenu is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age. Avenu Holdings LLC

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