Job Description

Aviata Health Group is looking for a Director of Patient Experience to join our family!
Must Have Nursing Home Experience.
Customer service role in the health care industry - Monday - Friday from 11am-7:30pm.
Rate of pay is based on skill set and experience.
Before a resident arrives at our center, our Director of Patient Experience will ensure a smooth transition into our care. We recognize that it's the little things that make a big difference in reducing stress and enhancing customer satisfaction during this emotional time. With our Customer Service Concierge Program, we strive to help new patients feel welcome and at ease from the very beginning.
Benefits
Get paid in advance with us: We offer access to your earned but unpaid wages, or we pay bi-weekly.
Pay rate: Competitive. Additional holiday pay and overtime hours may apply.
Access to online learning 24/7: Use it for free to help satisfy your state specific licensure requirements.
Health, dental, and vision insurance for the entire family and more!
401k with a match!
Customer Service Program Responsibilities
Ensures rooms are ready and equipped for patient needs.
Prepares staff for patient arrival, including communication of special conditions or requirements.
Greets new patients and their families and assists through the admissions process.
Facilitates introductions to caregiver staff and departments.
Conduct a post-admission satisfaction survey to evaluate the initial days of the stay and promptly address any questions or concerns.
Provides daily concierge check-ins for the first few weeks of the stay to ensure satisfaction and confirm that any requests are met.
Companionship and conversation.
Required Qualifications
High School diploma or GED.
Must be 18 years of age.
Customer service oriented.
Ability to read and communicate at an adequate level to essential job duties.
Ability to treat and care for seniors and their property with dignity and respect.
Ability to communicate with clients in a friendly and congenial manner.
Ability to read and write in English.
About The Company
We strive to create an environment where people feel safe, heard, and understood. Our leadership teams embrace our "people first" philosophy.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Job Tags

Bi-weekly pay, Monday to Friday,

Similar Jobs

TalentLNX

Member Advocate Job at TalentLNX

...benefit and healthcare services company. This full-time, work from home role is ideal for individuals who are passionate about delivering... ...Schedule & Work Environment: Full-time, Monday through Friday Rotating shifts between 8:00 AM 8:00 PM CST Work from...

Oak Barrel Public House

Host / Food Runner Job at Oak Barrel Public House

...Description Benefits: Employee discounts Flexible schedule Opportunity for advancement Training & development Job Title: Host / Food Runner Location: Oak Barrel Public House Milwaukee, WI Job Type: Part Time & Events I Hourly (Weekend Availability...

Housecall Pro

Remote SEO Content Writer Job at Housecall Pro

...reimbursements A culture built on innovation that values big ideas, no matter where they come from Role Overview As an SEO Content Writer, youll be responsible for producing keyword-optimized content that engages readers, supports our SEO objectives, and drives...

World Spa

Dishwasher Job at World Spa

...Description Company Description: WORLD SPA is a Brand New Spa & Restaurant concept in Brooklyn, NY. We are seeking talented, dedicated,... ...for groups of 22 and 15 guests. Position Summary: The Dishwasher ensures that the kitchen stays clean and organized. They set...

InterSources

Senior Telecom Engineer Job at InterSources

Role: Senior Telecom EngineerLocation: Remote, EST hours (EST/CST zone candidate only)Comms: Excellent comms are needed as the role is client facing (5/5 comms)Duration: 6-12 MonthsMoI: 2 VideoMUST Have recent Healthcare domain experience.Interview Slots available...

Director of Patient Experience Job at Aviata Health Group, Bradenton, FL

ZXZiaVJUcUtmQWtuYkNlZEk5SDdMRFBCelE9PQ==